Shipping & Returns - Heiress & Heritage
Shipping Information
Processing Time
Orders are processed within 1-3 business days
Custom or made-to-order items may require 7-14 business days
Shipping Options
Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Overnight Shipping: Next business day (orders placed before 2 PM)
Shipping Costs
Standard Shipping: $9.99
Express Shipping: $19.99
Overnight Shipping: $29.99
Free Standard Shipping on orders over $200
International Shipping
We currently ship to select international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes.
Returns & Exchanges
Return Policy
30-day return window from date of delivery
Items must be unworn, unwashed, and in original condition with tags attached
Original packaging and receipt required
Custom or personalized items are final sale
Return Process
Contact our customer service team to initiate a return
Receive your prepaid return shipping label
Package items securely and attach the return label
Drop off at any authorized shipping location
Refunds
Refunds processed within 5-7 business days after we receive your return
Original shipping costs are non-refundable
Refunds issued to original payment method
Exchanges
Free exchanges for different sizes within 30 days
Contact customer service to arrange an exchange
Subject to availability
Damaged or Defective Items
Report damaged or defective items within 48 hours of delivery
We will provide a prepaid return label and full refund or replacement
Contact Information
For shipping or return inquiries, contact us at:
Email: [Email Address]
Phone: [Phone Number]
Hours: Monday-Friday, 9 AM - 6 PM EST